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Service Design and Service Prototyping methods and tools are currently highly discussed in innovation/service research and practice since they offer great possibilities to interactively and interdisciplinary create, develop and test concepts for new services. Still, these tools usually refer to a rather closed workshop setting where participants have to be screened, selected and invited to work with the service developer team. For our current project with the Fraunhofer IIS, we want to investigate which service design and prototyping tools could fit into an open real world laboratory and how specific collaborative tools should be adapted to increase their ease of use for the given scenario.

For this thesis, we can happily provide much more background information.

If you are interested in service design, co-creation tools and creativity in workshops, or even have some experience with the topic, you are welcome to discuss your ideas in a personal meeting!