The research stream “Service Systems” at Wi1 focusses on exploring, designing, engineering and evaluating systemic service innovations. Our research focuses on stakeholder integration, co-creation and value appropriation in complex service systems. Typical questions we try to answer are:

  • What are the appropriate mechanisms to integrate stakeholders in service systems?
  • How can we manage and support productivity in complex service settings?
  • Which tools are needed to facilitate value co-creation in online and offline settings

With prototyping and design science research we, thus, esp. contribute to the development of the field of service systems engineering.

Wi1 on collaborative prototyping at CIRP conference

How can IoT product-service systems be designed to optimize value generation for all stakehodlers? Boukhris, Fritzsche and Möslein suggest the COSUP method. Aida Boukhris of Wi1 presented the method at the 50th CIRP conference on manufacturing systems in Taichung, based on experiences collected at JOSEPHS and in numerous workshops worldwide. A core element is the newly developed Protobits kit. Check out the paper "Co-creation at the early stage of product-service systems development ...


Wi1 at the 2nd Service Systems Forum in Venice

Organised as an interactive and interdisciplinary workshop, the 2nd Service Systems Forum took place in Venice in the historic Palazzo Pesaro-Papafava, from June 12-13. Dr. Dr. Albrecht Firtzsche and Dr. Julia Jonas did not only present some of their research at the Forum, but also engaged in and enjoyed the vivid discussions on the future of Internet of Things and service ecosystem research. #SSFV16



Industrielle Werkzeuge, Werkzeugmaschinen und Produktionsanlagen, ebenso wie zahlreiche im Produktionsprozess entstehende Werkstücke sowie Produktions- und Dienstleistungsprozesse mit Anbindung an entsprechende Informationssysteme generieren heute bereits kontinuierlich Date



While the introduction of new software, many companies are facing an underutilization, frustration of users, the miss of actually expected effects or do not reach the expected organizational change explained.



Im Rahmen des Verbundprojekts BigDieMo werden Werkzeuge zur Gestaltung von Big Data Dienstleistungen für kleine und mittlere Unternehmen (KMU) in Deutschland entwickelt, um die häufig noch unerschlossenen Potentiale von Daten für Dienstleistungsinnovationen nutzbar zu machen.



The Open Service Lab is a virtual open laboratory hosted at the Friedrich-Alexander-University in partnership with the Service Factory of the Fraunhofer IIS in Nuremberg. The aim of this network is to bring national and international experts in service science, pioneers in service innovation as well as sponsors and research partners together.



The key promoters for the development of service innovations and for establishing an innovative culture in the service sector are the people involved. In contrast to industry sectors, the service sector has not fully developed its potential with regard to professionalization and professions.

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