The research stream “Service Systems” at Wi1 focusses on exploring, designing, engineering and evaluating systemic service innovations. Our research focuses on stakeholder integration, co-creation and value appropriation in complex service systems. Typical questions we try to answer are:

  • What are the appropriate mechanisms to integrate stakeholders in service systems?
  • How can we manage and support productivity in complex service settings?
  • Which tools are needed to facilitate value co-creation in online and offline settings

With prototyping and design science research we, thus, esp. contribute to the development of the field of service systems engineering.

Workshop zur Erhebung von Anforderungen an digitale Tools im Projekt SmartDiF

Am 03.08.2017 kamen die Forschungs- und Praxispartner des vom BMBF geförderten Projekts SmartDiF - Smarte Dienstleistungsfabrik (www.smartdif.de) zu einem Anforderungsworkshop für Tools zur Prozessverbesserung zusammen. Nach einer kurzen Einführung in den betrachteten Prozess des Schmiermitteltauschs strukturierten die Teilnehmer die aktuellen Herausforderungen und Erfolgsfaktoren innerhalb des Prozesses. Anschließend wurden hieraus mögliche ...

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Meilenstein im Projekt SmartDiF - Anschluss der Werkzeugmaschine 4.0 an die MindSphere

Am Freitag, den 28. Juli 2017, wurde im Rahmen des vom Bundesministerium für Bildung und Forschung geförderten Projekts SmartDiF (www.smartdif.de) Teile der „Werkzeugmaschine 4.0“, einem Innovationsprojekt der Schaeffler Technologies AG & Co. KG, an die digitale Plattform „MindSphere“ der Siemens AG angeschlossen. Seitdem sendet die Maschine kontinuierlich reale interne Daten aus der Produktion in das externe Ökosystem der MindSphere. Die Maschine ist ...

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OSL

The Open Service Lab (OSL) tends to initiate and shape research in its focused areas service science and future of work. Located at the chair of Information Systems – Innovation & Value Creation at the Friedrich-Alexander-University Erlangen-Nuremberg (FAU) and in joint collaboration with the Service Factory of the Fraunhofer SCS in Nuremberg.

The aim of Open Service Lab is to bring experts and company partners in service science, pioneers in service innovation as well as interdisciplinary research partners together. As a platform for interaction between researchers and practitioners, the Open Service Lab seeks to establish a networking space for key players and to initiate research projects in the field of service and future of work.

English

Wi1 on collaborative prototyping at CIRP conference

How can IoT product-service systems be designed to optimize value generation for all stakehodlers? Boukhris, Fritzsche and Möslein suggest the COSUP method. Aida Boukhris of Wi1 presented the method at the 50th CIRP conference on manufacturing systems in Taichung, based on experiences collected at JOSEPHS and in numerous workshops worldwide. A core element is the newly developed Protobits kit. Check out the paper "Co-creation at the early stage of product-service systems development ...

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Product Service Systems as a Driver for Business Model Innovation: Lessons Learned from the Manufacturing Industry

CODIFeY

The CODIFeY Collaborative Project aims to integrate potential prospective buyers to the development of new services and solutions for electromobility in order to attract them to be convinced users of electromobility. Therefore an online Community Platform (http://www.emobilisten.de) with continuously growing members is built up.

English

Complexity and interdependencies of actor integration for service innovation in service systems ? insights from the exploration of micro level practices

Wi1 at the 2nd Service Systems Forum in Venice

Organised as an interactive and interdisciplinary workshop, the 2nd Service Systems Forum took place in Venice in the historic Palazzo Pesaro-Papafava, from June 12-13. Dr. Dr. Albrecht Firtzsche and Dr. Julia Jonas did not only present some of their research at the Forum, but also engaged in and enjoyed the vivid discussions on the future of Internet of Things and service ecosystem research. #SSFV16

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