Special Research Paper on Digital Transformation and Service Management

albrecht fritzsche julia jonas kathrin möslein

Julia Jonas, Albrecht Fritzsche and Kathrin Möslein are co-authors of the new special research paper in the Journal of Service Management Research. The paper presents the views of leading international scholars on the digital transformation and service management. In their commentaries, the researchers from wi1 discuss the power to express new ideas with the conceptual repertoire of service science and the importance of open laboratories like JOSEPHS to foster innovation. Other authors are ...

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What is really going on in open labs? A new wi1 journal publication

http://www.tandfonline.com/doi/full/10.1080/09537325.2017.1380180

Open laboratories like JOSEPHS have become increasingly popular over the last years. Many companies use them to support their innovation processes. This, however, does not exhaust the benefits of open labs. In our latest journal publication, wi1 member Albrecht Fritzsche applies the concept of cultural translation to open laboratories in order to give a wider account of the activities that are taking place inside them. Using a multiple case study approach, he shows that they can also ...

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