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Akenroye, T., & Kuenne C. W. (2012).  Competences for Promoting Service Innovation: Implications for the Healthcare Sector. Service Operations Management Forum: The Future of Services in a Connected World.
O
Kuenne, C. W., Akenroye T., & Möslein K. M. (2013).  Online Innovation Intermediaries in Healthcare. European Conference on Information Systems (ECIS).