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(2013). Offene Innovation bei Dienstleistungen - Ein Trend mit Potenzial.
Service Today KVD.
(2011). Leitfaden zur Erstellung von Seminar-, Bachelor- und Masterarbeiten.
Empfehlungen für Studenten der Betriebswirtschaftslehre.
(2010). Wege nach oben - Blickpunkt Bildungswege.
LOG.Kompass. 26ff.
(2009). Mehr Attraktivität für Fachkräfte.
Log.Letter. S. 6.
(2009). Jobmotor Logistik.
Unsere Wirtschaft. S. 20f.
(2008). Der Weg durch den Dschungel des Logistik - Bildungsmarktes.
Logistik in Unternehmen. 38ff.
(2016). Technology as a service enabler in retail environments..
26th Annual RESER Conference.
(2016). Innovation in Service Ecosystems: A role perspective.
RESER annual conference (Naples).
(2015). Project CODIFeY: Community-based Service Innovation for E-Mobility.
XXVI ISPIM Innovation Conference.
(2012). On the way to a systematic service innovation framework from a competence-based perspective.
Cambridge Service Week.
(2019). Dienstleistungsentwicklung im digitalen Kontext – ein Plattformansatz.
Stich V., Schumann J., Beverungen D., Gudergan G., Jussen P. : Digitale Dienstleistungsinnovationen.
(2018). Dienstleistungsentwicklung im offenen Innovationslabor - Ein Blick durch die Unternehmensbrille.
(Bruhn, M., & Hadwich K., Ed.).Service Business Development. Band 2, 65-82.
(2018). Entwicklung digitaler Servicesysteme – Akteure, Ressourcen und Aktivitäten.
Meyer, K.; Klingner, St.; Zinke, Ch.: Service Engineering - Von Dienstleistungen zu digitalen Service-Systemen. 49-59.
(2018). Der Kunde als Mitentwickler - Herausforderungen für die marktorientierte Führung.
(Bruhn, M., & Kirchgeorg M., Ed.).Marketing Weiterdenken. Zukunftspfade für eine marktorientierte Unternehmensführung. 143-156.
(2017). Digitalisierung als Treiber für Faktenbasiertes Service-Systems-Engineering.
(Bruhn, M., & Hardwich K., Ed.).Dienstleistungen 4.0 . 185-203.
(2015). On the Way to a Systematic Service Innovation Competence Framework.
(Agarwal, R., Selen W., Roos G., & Green R., Ed.).The Handbook of Service Innovation.
(2014). Produzenten als Dienstleister: Auf dem Weg zu interaktiven hybriden Wertschöfpungssystemen.
(Schuh, G., & Stick V., Ed.).Enterprise-Integration - Auf dem Weg zum kollaborativen Unternehmen. 139-151.
(2012). Aus- und Weiterbildung in der Logistik.
(Krieger, W., & Klaus P., Ed.).Gabler Logistik Lexikon.
(2008). Führungskräfte für die Logistik - Akademische Ausbildung in Deutschland.
(Baumgarten, H., Ed.).Das Beste der Logistik - Innovationen, Strategien, Umsetzungen.
(2007). Supra-adaptive Netzgestaltung durch Multi-User-Center (MUC) - Erfolgsversprechen und Potential.
(Günthner, W., Ed.).Neue Wege in der Automobillogistik.
(2005). Modelling Warehouses in Logistical Networks.
(Fleischmann, B., & Klose A., Ed.).Distribution Logistics: Advanced Solutions to Practical Problems.
(2002). The Practice of Distribution Network Planning: Coping with Shortcomings in Important Data Quality.
(Klose, A., Speranza G., & van Wassenhove L., Ed.).Quantitative Approaches to Distribution Logistics and Supply Chain Management.
(2016). Online-Offline Co-Creation.
(Heuberger, A., & Möslein K. M., Ed.).Open Service Lab Notes. 2,
(2012). Service-Orientierung im Mittelstand.
(2002). Wie der richtige Standort gefunden wird, ohne die Folgekosten zu vergessen.
dvz Sonderbeilage Lagerlogistik. S. 14–15.
(2019). Managing New Workspace Concepts—A Strategic Change Project in a German Insurance Company.
British Academy of Management.
(2019). Managing the Dynamics of Ambidexterity: A longitudinal case study of the European Envelope-Industry.
Paper accepted for presentation at 2019 R&D Management Conference (June 17 – 21), Paris, France.
(2019). Digitization-Enabled Innovation in Sports - A Service Systems' Perspective on Professional Soccer Players.
European Academy of Management (EURAM) Conference 2019, Lisbon, Portugal.
(2019). Strategic ambidexterity development in a public service context: Changing the focus on short-term improvements and long-term innovation in a multi-campus university.
Paper accepted for presentation at the 19th EURAM Conference (June 26 – 28), Lisbon, Portugal.
(2019). Understanding the Role of Data for Innovating Business Models: A System Dynamics Perspective.
WI2019 - 14. Internationale Tagung der Wirtschaftsinformatik.
(2018). Proposing the NSPIRE Technique: Improving Productivity of Networked Service Delivery.
R&D Management Conference (RADMA).
(2018). Data as Curse or Blessing? Innovating Business Models from the Perspective of System Dynamics.
EURAM European Academy of Management Conference 2018.
(2018). Key challenges in developing and implementing new workspace concepts.
RESER annual conference (Gothenburg).
(2018). How Digitization is Changing Technology Management for Service Innovation – an Integrated Method.
RESER annual conference 2018, Gothenburg, Sweden.
(2018). Digitization-enabled Innovation in Service Systems: An Empirical Analysis of the German MDAX Companies.
European Academy of Management (EURAM) Conference 2018, Reykjavík, Iceland.
(2017). Initial Design of a Method for Service Systems Engineering in the Digital Age.
Paper Presented at the 17h European Academy of Management Conference (EURAM). Glasgow, United Kingdom.
(2017). The integration of digital technologies into service systems.
R&D Management Conference 2017 (RADMA), Leuven, Belgium.
(2016). Developing new services for e-mobility: An integrated online-offline co-creation approach..
innteract 2016.
(2016). Service Systems Engineering Triggered by Digitization - Evidence from German Manufacturing SMEs.
Paper presented at the 16th European Association for Research on Services Conference (RESER). Naples, Italy.
(2016). Towards Perceived Service Interaction Productivity: A Proposed Conceptual Model.
KSS Workshop.
(2016). Complexity and interdependencies of actor integration for service innovation in service systems ? insights from the exploration of micro level practices.
5th FORUM ON MARKETS AND MARKETING FMM2016.
(2016). Approaches for Enhancing Productivity of Networked Service Delivery: A Review and Assessment.
26th Annual RESER Conference.
(2016). Cross-organizational innovation: Implications for collaborative R&D strategies.
R&D Management conference.
(2016). Service Systems Engineering Triggered by Digitalization – a Conceptual Framework.
Paper presented at the 16th European Academy of Management Conference (EURAM). Paris, France.
(2015). Open Innovation for Innovation Tools: the Case of Co-Design Platforms.
International Symposium on Open Collaboration (OpenSym ’15).
(2015). Organizational Competence for Servitization in Wholesaling.
EURAM Conference.
(2015). Actor integration in service systems – exploring effects on a micro level.
The 2015 Naples Forum on Service.
(2015). Organisational Competence for Servitization: Challenges and Determinants.
The Spring Servitization Conference 2015.
(2015). Spaces for Value Co-Creation: The Case of “JOSEPHS® - The Service Manufactory”.
EURAM Conference.
(2015). Opening Embedded Systems for open Innovation.
Pacific Asia Conference on Information Systems (PACIS 2015), Singapore.
(2015). Co-Creating Innovation in Service Systems - Exploring the Effects of Cross-Disciplinary Problem Solving.
2015 EurOMA Conference.
(2014). Open Service Design? Exploring Customer Co-Creation in a Service Manufactory.
ServDes Lancaster.
(2014). A Case About the Diffusion of Co-Creation Expertise in Organizations.
ISPIM Dublin.
(2014). Stakeholder Integration in Service Innovation - An Explorative Case Study on Health Care Solutions Development.
EURAM Valencia.
(2014). Bringing interactive hybrid value creation to downtown retailers – towards a service-manufactury.
Cambridge Service Week, Academic Conference.
(2014). Exploring the diffusion of co-creation expertise in organizations.
Proceedings of the 21st International Product Development Management Conference.
(2014). Stakeholder integration for service innovation in German medium-sized enterprises.
24th Annual RESER Conference.
(2014). Kollaborative Gestaltung innovativer Mobilitätskonzepte.
6. Wissenschaftsforum Mobilität Duisburg - Proceedings.
(2014). Co-Creating Service Innovation in Interdependent Service Systems.
Forum on Markets & Marketing Karlstad.
(2014). Systematic Service Development: Exploring the Role of the Setting.
R&D Management Conference.
(2013). A Framework for the Assessment of Collaborative Competences in Servitizing Firms.
R&D Management 2013.
(2013). Towards Open Innovation in Embedded Systems.
AMCIS 2013.
(2013). Joseph’s - The Service Manufactory.
Cambridge Service Week - Academic Conference.
(2013). Passive integration or mutual co-creation? Exploring the role of stakeholders in service innovation.
QUIS 13.
(2012). A Systematic Assessment of Empirical Research in Success Factors in New Service Development.
EURAM.
(2012). Evolving crucial competences for a systematic service innovation process - A conceptual framework.
Reser Conference 2012.
(2012). Open Innovation by opening embedded systems.
GeNeMe 2012.
(2002). Partner-spreading Long Distance Traffic Networks.
International Workshop on Distribution Logistics.
(2001). From Tour Planning to Area Management: Tour Area Planning for Logistics Service Providers.
Sixth International Workshop on Distribution Logistics.
(2001). The Practice of Distirbution Network Planning: Coping with Shortcomings in Import Data Quality.
Sixth International Workshop on Distribution Logistics.
(2000). Modelling of Warehouses in logistical networks.
Council of Logistics Management - Doctoral Symposium.
(In Press). Laying the Foundation for High Performance of New Digital Logistics Ventures.
International Journal of Business and Systems Research.
(2019). Design principles for establishing a multi-sided open innovation platform: lessons learned from an action research study in the medical technology industry.
Electronic Markets. 1–18.
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(2018). Value Propositions in Service Systems Enabled by Digital Technology: a Field Based Design Science Approach.
SMR - Journal of Service Management Research. 2(4),
(2017). Successful management of diverse corporate innovation communities.
Journal of Strategy and Management. 10(1), 2-18.
(2017). Stakeholder integration in service innovation - an exploratory case study in the healthcare industry.
International Journal of Technology Management. 73(1/2/3),
(2017). Design of a Method for Service Systems Engineering in the Digital Age.
Proceedings of the 38th Internationcal Conference on Information Systems (ICIS). Seoul, South Korea.
(2017). Microfoundations of Organizational Competence for Servitization.
Journal of Competences, Strategy & Management (JCSM). 9(Special Issue: Approaching Dynamic Capabilities from a Multi-Level Perspective – Macrofoundations and Microfoundations), 85-107.
(2016). Stakeholder integration for service innovation in German medium-sized enterprises.
Service Science. 8(3), 320-332.
(2014). Interaktive Kunden als Herausforderung: Die Fallstudie „JOSEPHS® – Die Service-Manufaktur“.
HMD Praxis der Wirtschaftsinformatik. 51, 883-895. (293.2 KB)
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(2012). Analyse von Anforderungen in der Logistikbranche - Erste Implikationen für die Berufsbildung.
Zeitschrift für Berufsbildung und Wirtschaftspädagogik. 108, 604-626.
(2002). Partnerübergreifende Fernverkehrsnetzwerke.
industrie management. 54–57.
(1999). Anforderungen an die Kundenorientierung von Transportdienstleistern.
io management. 80–84.
(2018). Industrial Service Clouds.
Entwicklung eines Kriterienkatalogs und Identifikation von Entwicklungsbedarfen.
(2016). Online-Offline Co-Creation für die Entwicklung neuer Dienstleistungen: Eine Anwendung im Kontext der E-Mobilität.
E-Mobilität gemeinsam gestalten.