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06. Project Reports
Franke, T., & Mertens P. (2003).  User Modeling and Personalization - Experiences in German industry and public administration. (Tseng, M. M., & Piller F. T., Ed.).The Customer Centric Enterprise - Advances in Mass Customization and Personalization. 85–108.
Franke, T., & Mertens P. (2001).  User Modelling and Personalization - Some Experiences in German Industry and Public Administration. (Tseng, M. M., & Piller F. T., Ed.).Proceedings of the 1st World Congress on Mass Customization and Personalization.